From pre-sales engineering support to post-installation commissioning. Our service commitments are contractual, not aspirational.
Licensed electrical engineers available around the clock. Average first response time under 2 hours. First-call resolution rate above 85% for standard automation queries.
Factory-trained field engineers available in 45+ countries within 72 hours. We handle system verification, parameter setup, communication integration, and I/O testing.
Structured training programs for plant engineers, maintenance technicians, and systems integrators. On-site, virtual, and self-paced formats available.
Over 2,000 SKUs held at regional distribution hubs for same-day dispatch. Emergency stock program available for critical path items with 48-hour guaranteed delivery.
Standard 24-month warranty on all products. Extended warranty programs available up to 60 months for strategic accounts with service level agreements.
Our applications engineering team reviews your project specifications and proposes optimized automation solutions within 48 hours. From drive sizing to PLC architecture design.
Our engineering team is available 24/7. Describe your requirements and receive a qualified response within 2 hours.
Contact Technical Support